The Homecare Process

Phone Contact

At this stage, our homecare consultant will discuss with you (and your representatives) your current situation, and the type of help you require. We would be able to answer any questions you may have, and give you a provisional idea of whether we can help.

Information Pack

We have an online brochure which contains requested information on our service. In addition to this, we have supplementary pages in our full information pack, which includes our statement of purpose, our key policies and procedures, our charges, and our full contact details. This can be posted or brought along on our initial visit.

Initial Visit

One of our consultants visits you and fills in the registration details. They will discuss your preferences and needs, including the length and frequency of calls that you need. We will also do a Risk Assessment, and then, with your go-ahead construct a care plan, tailored to you.

Starting the Care package

We will endeavour to provide a small team of regular staff to provide continuity. Each homecare worker will follow the care plan, a copy of which will be kept in your home. In the initial few weeks, the care plan will be reviewed and tweaked to ensure that it best fits your needs.

Ongoing support

Our homecare consultant and senior staff will be in close contact with you and your care workers to ensure the standard of service is maintained. We welcome feedback and comments, and you can contact us at any time, either on the office number or on our out-of-hours number which is contained within the care plan and information pack.


 "I will be eternally grateful to the staff at Hanover care for looking after my mother until she passed away aged 92.

Their professionalism and care ensured she was safe and looked after in her own home to the end.  The agency liaised with the NHS and social services to ensure she had everything she needed, this was a service well above their call of duty.

I cannot recommend these kind, supportive professional carers more highly. " - MD, Hove.